Building the Knowledge Management Network

This book offers a set of best practices, tools, and techniques for using conversation and online interaction as sources of business information. Intended as a guide for those who run organisations, the book offers guidance for collecting, capturing, and cataloging knowledge so that it can be used to improve efficiency and reduce costs in areas ranging from internal procedures to customer relations and product development. Specific topics include formulating strategies and creating action plans; selecting the right tools for peer-to-peer networks, interactive communities, and events; working with legacy systems; training staff and stimulating participation; and improving productivity and measurement criteria.

Those who purchase the book gain access to a companion website, which contains templates, checklists, a discussion board, and links to software.

Click here for more information and to view a table of contents.